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EXCHANGES & RETURNS
Your satisfaction is our priority.
Exchange and Return Deadlines
According to current legislation, the deadlines for exchanges and returns are as follows:
Right of Withdrawal
The consumer has up to 7 days from the date of receipt of the product to request a return, regardless of the reason.
Defects or Damage
If the product has any defect, the deadline to file a complaint is up to 30 days after receipt.
Exchange and Return Procedure
To make the exchange or return process easier, follow the steps below:
Get in Touch
Send an email to our customer service at [email protected].
Required Information
In your email, include:
- Full name
- Order number
- Reason for exchange or return
Wait for Response
Our team will reply to your email with instructions on how to proceed.
Shipping the Product
After authorization, ship the product according to the instructions provided.
- Products must be returned in their original packaging, with no signs of use, including all tags and accessories.
- Return shipping costs may be covered by the consumer, unless the product has a defect.
Damaged Product
If you receive a damaged item, contact us immediately to request an exchange.
Wrong Size
If you ordered the wrong size, you can request an exchange within the withdrawal period.
Our team is ready to help you through every step of the exchange and return process.
Thank you for choosing Tradme. 🖤