Your satisfaction is our priority.
According to current legislation, the deadlines for exchanges and returns are as follows:
The consumer has up to 7 days from the date of receipt of the product to request a return, regardless of the reason.
If the product has any defect, the deadline to file a complaint is up to 30 days after receipt.
To make the exchange or return process easier, follow the steps below:
Send an email to our customer service at [email protected].
In your email, include:
Our team will reply to your email with instructions on how to proceed.
After authorization, ship the product according to the instructions provided.
If you receive a damaged item, contact us immediately to request an exchange.
If you ordered the wrong size, you can request an exchange within the withdrawal period.
Our team is ready to help you through every step of the exchange and return process.
Thank you for choosing Tradme. 🖤
